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Live dealer games are all the rage these days and Roxy Palace Casino has a good selection of them to play. As for Blackjack tables, there is far less choice at Roxy Palace Casino.
That said, there are plenty to choose from in the table games section above. While that is disappointing, it does at least mean that half of the tables in the live dealer suite is made up of a variety of other games.
We live in a fast-moving world and it is now clear that mobile devices are the number one when it comes to connecting the internet and playing casino games.
This is why Roxy Palace Casino moved quickly to ensure that their casino was as mobile-friendly as possible. We do feel that there are some online casinos out there that have done this a bit better but at Roxy Palace Casino, you should never have any issues playing any of their games no matter the device you are using.
Roxy Palace Casino stands out with the quality level and the number of options that are available in terms of contacting their support team.
Open hours a day and seven days a week, they can be reached via live chat, email, and by a variety of different phone numbers.
Additionally, they offer an FAQ page and also have a good social media presence which offers another way to get in touch with them.
Longevity and reputation is always a good base to start from when deciding on a new online casino to try. Roxy Casino has both of those and while we feel it needs a little work in terms of freshening it up and adding more games, you can be sure of a good, fair and enjoyable time while there.
The bonuses and promotions, customer support and the numerous payment methods provided are just three other reasons why we feel that this online casino is worth a go.
Lastly, the casino has eCogra backing it, and it has purposely exposed itself on social media as an added level of trust for players to voice their comments and share their experiences with Roxy Palace.
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Players who prefer table games fret not because the casino offers a huge variety and variation of table games as well. The casino offers the typical casino favorites of blackjack, roulette, baccarat, poker, and dice games.
However, within blackjack itself, the casino is offering 25 variations of it: for roulette 12 variations of it, and 11 variations of poker.
In line with recent trends, the casino has launched its own Live Casino to offers its players the opportunity of experiencing the tensions and excitement in an actual casino.
For the live casino, games are streamed in real-time directly from an actual casino and players have the chance to go head-on with the expertly trained dealer and other opponents, making it a really amazing experience.
The live casino games are supported by the software giant Microgaming as well and have lots to offer.
Games included in the Live Casino section include baccarat, roulette, and blackjack. With people getting more reliant on their mobile devices, it would bring about more convenience for players if the games can be played on mobile devices as well.
Roxy Palace is the perfect operator for that. Besides, this gambling site has developed its own applications, for both iOS and Android devices.
Now, this is the most crucial portion of this article to get started. POLi is available as well. The casino is one of the few Mastercard casinos in the world that accepts payment via Mastercard.
The minimum deposit requirement is 10 pounds. While there is a myriad of options for depositing funds, withdrawal options are significantly lesser and have a pending period of 48 hours for approval.
The player continued on playing and all of a sudden got an error and when they tried to log back into the account, it was locked for the next hours and needed to contact the casino's support.
The casino asked them to send in all kinds of documents for verification and they did so straight away. After that, the casino claimed that they were unable to identify the player as a real person and once they would be done with a KYC process, they would pay the player their winning.
They never gave an update to the complaint and it remained unresolved. Failed self-exclusion. Black points: 77 for this casino.
Player tried to receive their deposit funds back to the self-exclusion at the casino's sister site. The player opened an account and soon after that, they found out that the casino belonged to the same casino group from which they had self-excluded themself before.
They then contacted the casino and asked for a refund of their deposit but they didn't react to their request nor the complaint itself. There's no other information available ever since.
Read more on: thepogg. Black points: 25 for this casino. The player was accused by the casino to had abused the system and confiscated all of his funds.
The player played at the casino and used a refer-a-friend bonus to gain NOK1, in addition to his NOK initial deposit but the casino blocked his account and accused him of abusing the system and confiscated all of his money.
The player admitted there might've been some activity seen as suspicious with his friend he had referred, but he wanted his NOKdeposit back.
The casino only provided a vague statement with terms they claim the player breached and won't comment any further. Disputed amount: kr real money.
Black points: 17 for this casino. The player was accused of having opened two accounts but the casino allowed him to continue playing. The player used a bonus and won NOK58, However, he was denied his withdrawal and accused with opening two accounts.
There is no update on this case and it remains unresolved. Disputed amount: 58, kr bonus money. No reaction, good regulator. Black points: 60 6 for this casino.
Player wasn't able to provide documents for verification. The player couldn't pass the account verification because they were unable to provide utility bills since they were renting not owning a place.
The casino refused to respond to the complaint and it remains unresolved. The player's account was closed without an explanation.
After winning a couple of hundred euros, the player was asked to provide documents for verification, which they did right away.
Unfortunately, later on, their account was closed and their winnings were confiscated without an explanation. The player wasn't aware of breaking any rules or terms.
The casino became unresponsive and the complaint remained unresolved. Complaints on related Maria Casino Same owner.
Black points: 20 for this casino. Bonus abuse accusation, deposit returned. Player complained that upon his registration he had to pass through the verification checks first, then he made a deposit and used a bonus.
He won some money and asked for a withdrawal. He was asked for further verification documents which he provided but later his account was suspended and he was accused of a bonus abuse.
Casino proposed to return his deposit. Player refused any bonus abuse accusations. Proofs couldn't be shown.
No more update since then. Black points: 24 2 for this casino. The player's account was closed due to the irrelevant situation.
The player complained that she had passed through all the verifications checks upon sign up. She then received an email from the casino informing her about new rules with which she didn't agree and asked for her account to be closed.
However, she was unable to withdraw the remaining funds because the casino required more documents for verification and they replied that the player had already received an explanation this situation by email and asked the player to provide additional documents for verification.
The casino tried to reach her via phone but she said she usually didn't answer to unknown numbers.
Complaints on related 32Red Casino Same owner. Black points: for this casino. The player wasn't able to provide sufficient enough documents for verification and his account remained closed and his deposit was returned to him.
He was asked by the casino to provide the information where did the funds that he played with came from. He provided this document where it stated that his daughter provided the funds for him.
The player decided to take the legal steps to have this matter resolved. The case remains unresolved. He sent everything in and waited for the casino to respond.
After that, the player contacted the customer service on a few occasions and was told that the security team was checking his documents and they were not sure how long it was going to take them.
There is no further information available and the complaint remains unsolved. Black points: 36 for this casino. The player failed the verification and their account was closed.
The player requested a withdrawal and sent all the documents for verification, but they were insufficient and the casino confiscated their winnings and also decided to close their account.
The casino refused to communicate with the player, didn't react to this complaint and ever since then, it remains unsolved. Black points: 28 for this casino.
The player was accused of duplicate accounts, abused bonuses, and due to that, all the funds were seized. After she had sent all the documents for verification, the casino accused her of double accounts and abused bonuses.
She insisted that there was a mistake due to the fact that she had only recently moved to a new apartment and perhaps this was the cause of misunderstanding.
The casino didn't want to accept the woman's words and refused to pay her the winning. Technical glitch. Black points: 80 8 for this casino.
The player's winnings were not accredited to them due to the technical difficulties while playing on the casino's mobile app.
The player had an issue while he played a game on his casino's mobile app and the winnings were not credited to their account.
The player tried to resolve this issue with a support team and also wrote them an email but nothing changed. Casino advised the player to not to play this game until the technical problem would be resolved.
There is no further information on this case. Player cannot request a withdrawal. The player is not able to withdraw his money for more than 2 weeks.
Roxy Palace certainly ticks both boxes. Plus you get a choice of a number of top online slots that you can use your bonus on.
Like with almost all of the Microgaming online casinos, players have access to a stunning collection of over online games and mobile slots with remarkable graphics, seamless game quality and remarkable performance.
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As well as bonus spins and of course the always popular progressive huge prize jackpots. Some of these regularly reach such levels with some lucky soul winning millions of pounds!
Aside from an enormous choice of online slots and reels, there are also a wide variety of casino table poker game favourites in video versions.
In addition, naturally, they house a fantastic choice of card and table games. Furthermore, you can play in real-cash mode or play just for fun!
Roxy Palace Live Casino also gives players a selection of Live games which are available 24 hours a day. All of the usuals are here too such as Live Poker, Live Blackjack and more.
Similarly, they offer Live game promotions where potentially you can win even more. After you use your Roxy Palace login, check your notifications to see what special offers the day has in store for you.
On top of all the huge games choice, readers will be delighted to know that Roxy Palace Online is also a top range mobile slots casino.
Thanks to leading software innovations, gamers can play all of their favourite mobile slots and games.
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